Business Manager

The Business Manager (BM) acts as General Manager of their home club while also managing all facets of a small span of clubs including sales, fitness, operations/facilities, member retention, staffing, and customer service. The BM reports to a Business Director or Market Manager.
Role Highlights:
Acting GM
Management oversight one or more other clubs
Continued monthly and quarterly incentives for home club
Additional monthly incentive plan based on sales performance at other clubs
Reporting to Market Manager
Morning and Daily Sales Flow (for home club and clubs within their span)
Lead/support all morning flow activities to ensure club is set up for the day to deliver on expected results
Sales team training
Production meetings with MCs
Call drives
Leading outreach efforts
Coach the club management team to drive improved results
Support the effective execution of any action plan to drive results
Recognize top performers
Identify best practices and opportunities to drive improved results
Leverage local and community relationships to drive traffic.
Initiate corporate sales strategies to drive corporate sales (in partnership with the Corporate Sales Department)
Partner with Market Manager (VP) to resolve any systemic, market or process issues impacting sales results
Review key fitness metrics and areas of focus with GM and FM and support the development of action plans and market activities that drive improvement in key metrics (for home club and clubs within their span)
PT Revenue, PTM Sales, SGT and UFX
Group Exercise schedules and instructor performance
PT Staffing, floor hour levels and current progressions
Recognize successes
Partner with FD and/or GED to identify new opportunities to help the club improve PT revenue; trainer performance and programming
Operations and Service (for home club and clubs within their span)
Review web feedback and YELP scores in home club and with GMs in their span of control
Conduct at least 1 MEW with the GM, CSM or Sr. Welcome Team Member each day in their home club
Support the resolution of facility issues and help the team effectively manage execution
Escalate tickets to Facilities Manager and/or elevate support to ensure timely resolution
Ensure at least 1 MEW is performed daily in clubs within their span of control
Review unresolved member issues
Solve member issues in home club in partnership with CSM and FM
Assist the GM, CSM or Sr. Welcome Team Member in the effective resolution of member issues
When appropriate, send approvals to resolve issues to shared services
Review Retention CASS and cancel save calls
Identify patterns of performance and coach GM and/or CSM to effectively change behavior
Create an action plan to improve results
Member Interaction
Regularly engage members at the front desk and meet all new members
Regularly engage with members on the fitness floor
Actively address club staffing issues working with the GM and department managers to leverage HMC and available recruiting resources to ensure the club stays appropriately staffed at all times
Works with club management team to hire and develop a bench of talent that can be exported to other clubs within the geography
Review and ensure that all team members are effectively trained
Ensure all team members have been properly onboarded
Ensure training is properly executed (Training Camp)
Coach execution gaps with GMs, CSMs and FMs
Review staff performance on an on-going basis providing real time feedback to ensure the club teams are performing at the highest levels
Engage in developmental and succession planning conversations with team members periodically to ensure the club has an adequate bench of talent to drive results and continuity of management
Schedule and Labor
Work with each GM and department manager to build effective schedules that drive the member experience while maximizing available staff in the club; identify ways to cross-deploy talent to keep staff busy and engaged during slower periods in the club
Create an action plan to get all clubs and departments (operations, sales and fitness) within budget while still delivering member service standards
P&L Review with all Managers
Identify areas of success
Identify areas of opportunity
Create an action plan for the top 3 areas of opportunity
If needed, partner with functional directors for support (GED, FD)
Minimum Requirements
5 years of management experience in a fitness, hospitality, or retail environment, including direct experience in profit and loss management, revenue generation and people management. Experience in a multi-unit setting preferred.
Direct experience translating strategy into executable initiatives and action plans that drive results
Experience finding, training, developing and retaining quality staff
Ability to travel between clubs
Physical demands include ability to walk through all areas of clubs, climbing stairs (where applicable), and bending and lifting (e.g., picking up towels, restacking of weights, moving of equipment as necessary)
BA or BS degree (preferred)
The evidence is overwhelming. Countless studies show that regular exercise is a key ingredient to living a long and healthy life. Not only does exercise tone your body so you can fit into your "skinny" jeans, it strengthens your muscles, bones and immune system, helps you sleep better, improves your mood and sharpens your brain.
At Town Sports International, our mission is simple: bring the best out of every body. To achieve our mission, TSI relies on fitness enthusiasts who want to connect their passion with their career and help us continue to be the #1 fitness company in the Northeast US.
If you share our passion for fitness and serving others and want to be part of a winning team, apply to work at one of over 160 New York Sports Clubs, Boston Sports Clubs, Washington Sports Clubs, Philadelphia Sports Clubs, Lucille Roberts, our headquarters in Elmsford, NY, or at one of our field support locations across the Northeast. You'll be glad you did.
Town Sports International is an Equal Opportunity Employer of individuals with disabilities and veterans.

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